Shipping & Processing Information

How long will it take to process an order?

Generally, orders are processed within 2 - 5 business days. This time may vary during any Holiday or at various times during the year, such as Graduation time, Christmas etc.  

Need it fast? 

We have RUSH ORDER options will place your order toward the front of the process line. 

We are Made in America!

How do you ship?

We only ship USPS. Select your option in Checkout. If you order in bulk we ship via USPS Ground.

Shipping times are generally one to a few business days within the Continental United States, depending on time of year. Please check the shipping times with www.USPS.com, as we mail from New Jersey 08350. Our company is very confident in the USPS system and we have had much success shipping with the USPS.

  • We are not responsible for delivery times, as we do not drive the mail truck but we will do everything within our power to assure you a fast delivery!
  • We are also not responsible for lost or damaged packages, so please be sure to include the proper address.
  • Shipping for returned puzzles due to the incorrect addresses is the responsibility of the customer, so please be sure that you have the proper address.
  • We reserve the right to ask for additional shipping charges to resend a puzzle that was incorrectly/improperly addressed.
Can I ship my puzzle to another address?

Absolutely. You will be able to ship to another address during the checkout process.
Please enter the proper address, as we are not responsible for lost items due to incorrect addresses. Please see above for more information.  One address per order.

How do I know when you receive my order?

You will receive an automatic email after your order has been placed with your order number and invoice. We require a valid email so that you receive this information and can contact you with any difficulties with your photo submission or order. It's important to note that some email services may screen emails and our confirmation email may go to your SPAM folder. Please add us to your address book to avoid this.

Sales tax is collected for orders shipped to New Jersey at 6.625%.

International Shipping & Custom Information

International Shipping & Returns/Refunds

International orders, we ship USPS First Class International Mail without tracking. Please feel free to ask questions prior to ordering, as we do not accept returns on items.

  • We collect postage that simply covers our cost of shipping and handling from the United States via USPS First Class International Mail.
  • We DO NOT collect for any other duties or fees. All customs duty fees and taxes are the responsibility of the buyer. Customs duties, taxes, VAT, brokerage fees, or tariffs could be applied to your package at the discretion of your local customs officers or post office and we have absolutely no control over this, nor do we know how much will be collected from you.
  • We also do not have any control over customs or the packages that they may randomly inspect, and cannot guarantee that your puzzle will or will not be subject to searches through customs. We can tell you that our puzzles that we ship no more likely to be inspected than any other package.
  • We do not accept forced returns.

Please feel free to ask questions prior to ordering, as we do not accept returns on any items. It is important to note that undeliverable packages or packages that go unclaimed by the customer will not be refunded. We reserve the right to charge for additional shipping should your package return to us. We also reserve the right to refuse returns. Any package sent back to us without express written permission will result in it being treated as abandoned property. 

Please Check Our Return Policy

International Customs

We collect postage that simply covers our cost of shipping and handling from the United States via USPS First Class International Mail. We DO NOT collect any other duties or fees. All customs duty fees and taxes are the responsibility of the buyer. Customs duties, taxes, VAT, brokerage fees, or tariffs could be applied to your package at the discretion of your local customs officers or post office and we have absolutely no control over this, nor do we know how much will be collected from you. We also do not have any control over customs or the packages that they may randomly inspect, and cannot guarantee that your puzzle will or will not be subject to searches through customs. We can tell you that our puzzles that we ship no more likely to be inspected than any other package.

Please feel free to ask questions prior to ordering, as we do not accept returns on any items. PLEASE see international shipping information prior to ordering.

Return & Refund Information

Return & Refund Policy

Due to the personalized nature of our business and our products, we do not accept returns on any of our Puzzle items. Simply stated, we cannot resell your family photographs! Please be sure to adhere to the requirements of photo uploads and email us prior to ordering.

Blank White Puzzles for special events and each puzzle is made at the time of order. We cannot reshelve these puzzles and do not accept returns. Once the puzzle leaves our facility it is rendered as a USED item and will not be accepted for return or exchange.Please be sure to review all information prior to ordering.