MADE IN AMERICA ................. CALL: 856-697-7777
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Shipping & Processing Information

How long will it take to process an order?

Generally, orders are processed within 1-3 business days and shipped fast. This time may vary during any Holiday or at various times during the year, such as Graduation time, etc.  Need it fast?  Simply email us your request and we will see what we can do.  We are Made in America!

We will attempt to accommodate URGENT orders, simply contact us and we will do our best to help you.

How do you ship?

We send our puzzles out either USPS First Class Mail or USPS Priority mail with tracking. If you order in bulk we ship via USPS Ground.

Shipping times are generally 1-7 business days within the Continental United States, depending on time of year. Please check the shipping times with www.USPS.com, as we mail from New Jersey. Our company is very confident in the USPS system and we have had much success shipping with the USPS.

  • We are not responsible for delivery times, as we do not drive the mail truck but we will do everything within our power to assure you fast delivery!
  • We are also not responsible for lost or damaged packages, so please be sure to include the proper address.
  • Shipping for returned puzzles due to the incorrect addresses is the responsibility of the customer, so please be sure that you have the proper address.
  • We reserve the right to ask for additional shipping charges to resend a puzzle that was incorrectly/improperly addressed.

For International orders, we ship USPS First Class International Mail without tracking - please see below for more information on International Orders. 
Please feel free to ask questions prior to ordering, as we do not accept returns on items. It is important to note that undeliverable packages or packages that go unclaimed by the customer will not be refunded.

  • We reserve the right to charge for additional shipping should your package return to us.
  • We also reserve the right to refuse returns.
  • Any package sent back to us without express written permission will result in it being treated as abandoned property.

PLEASE see INTERNATIONAL SHIPPING information prior to ordering.

Can I ship my puzzle to another address?

Absolutely. You will be able to ship to another address during the checkout process.
Please enter the proper address, as we are not responsible for lost items due to incorrect addresses. Please see above for more information.  One address per order.

How do I know when you receive my order?

You will receive an automatic email after your order has been placed with your order number and invoice. We require a valid email so that you receive this information and can contact you with any difficulties with your photo submission or order. It's important to note that some email services may screen emails and our confirmation email may go to you SPAM folder. Please add us to your address book to avoid this.

Sales tax is collected for orders shipped to New Jersey at 7%.

International Customers

  • We collect postage that simply covers our cost of shipping and handling from the United States via USPS First Class International Mail.
  • We DO NOT collect for any other duties or fees. All customs duty fees and taxes are the responsibility of the buyer. Customs duties, taxes, VAT, brokerage fees, or tariffs could be applied to your package at the discretion of your local customs officers or post office and we have absolutely not control over this, nor do we know how much will be collected from you.
  • We also do not have any control over customs or the packages that they may randomly inspect, and cannot guarantee that your puzzle will or will not be subject to searches through customs. We can tell you that our puzzles that we ship no more likely to be inspected than any other package.

Please feel free to ask questions prior to ordering, as we do not accept returns on items. It is important to note that undeliverable packages or packages that go unclaimed by the customer will not be refunded. We reserve the right to charge for additional shipping should your package return to us. We also reserve the right to refuse returns. Any package sent back to us without express written permission will result in it being treated as abandoned property. PLEASE see

PLEASE see INTERNATIONAL SHIPPING information prior to ordering.

Return Policy

Due to the personalized nature of our business and our products, we do not accept returns on our items.

Simply stated, we cannot resell your family photographs!

Please be sure to adhere to the requirements of photo uploads and email us prior to ordering. We sell Blank White Puzzles for special events and each puzzle is made at the time of order. We cannot reshelve these puzzles and do not accept returns.

Once the puzzle leaves our facility it is rendered as a USED item and will not be accepted for return or exchange.

Please be sure to review all information prior to ordering.

We love to talk, so if you have any additional questions please feel free contact us through the Contact Form. We will promptly reply. Thanks so much in advance!

The Missing Piece Puzzle Company, LLC

SAME DAY SERVICE AVAILABLE .... CALL US 856-697-7777!

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Shipping Information

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American Made Personalized Photo Puzzles

Here at The Missing Piece Puzzle Company, Made in the USA is important to us.

 We pride ourselves on being one of the only American manufacturer who can actually make a jigsaw puzzle for our customers while they wait. An awesome experience for all, stop in and make a memory out of your memories!  

Now that's Made in America...